Effective Date: July 2026
This Shipping & Returns Policy explains how Waha Chai processes orders, ships products, and handles returns, replacements, and refunds. By placing an order through our website, you agree to the terms outlined below.
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation. Processing times may vary depending on product availability, order volume, weekends, or public holidays.
Delivery Timeline
Estimated delivery times are:
- Tamil Nadu: 1–3 Business Days
- Rest of India: 3–7 Business Days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, holidays, or other unforeseen circumstances beyond our control.
Shipping Charges
- Free Shipping Across Tamil Nadu
- Free Shipping Across India on Orders Above ₹999
If any shipping charges apply, they will be clearly displayed during checkout before you complete your payment.
Order Tracking
Once your order has been dispatched, tracking details will be sent to your registered email address. Where available, tracking updates may also be shared via SMS or WhatsApp, allowing you to monitor the status of your shipment.
Returns & Replacement Policy
As Waha Chai products are food items, returns are generally not accepted after delivery. However, customer satisfaction is important to us, and we will gladly assist if:
- You receive a damaged product.
- You receive the wrong product.
- The product is spoiled or defective upon delivery.
Reporting an Issue
If you experience any of the above issues, please notify us within 24 hours of delivery.
When contacting us, kindly include:
- Your Order Number
- Clear photos of the product and packaging
- A brief description of the issue
You can contact our support team at:
Email: support@wahachai.com
Phone: +91 97905 33244
Refunds & Replacements
After reviewing and verifying your request, Waha Chai may, at its sole discretion, provide:
- A replacement product, or
- A refund to the original payment method
The appropriate resolution will depend on the nature of the issue and the information provided.
Contact Us
If you have any questions regarding shipping, deliveries, returns, or replacements, please contact us.
Waha Chai
Website: wahachai.com
Email: support@wahachai.com
Phone: +91 97905 33244
